These terms of service are deemed to form part of any agreement of service between the Agency and the Client. A signed quotation, proposal or service agreement may contain project-specific terms; where they conflict, the signed project document takes precedence.
Acceptance and charges
Acceptance of a quotation, purchase or use of our services means the Client is deemed to have read and accepted these terms. Charges are defined in the quotation, which is valid for 30 days. Unless agreed otherwise, website projects require at least 30% in advance, 35% after development and 35% on completion before upload or release.
Review, timing and content
The Agency will provide opportunities to review work during design and after development. Completed materials are deemed accepted unless the Client reports otherwise within ten days. Delivery dates depend on timely payment, content, access, feedback and approvals. The Client will appoint one primary contact and provide all required text and media.
Where missing information delays progress, the Agency may reschedule work and apply a surcharge of up to 25%. If required information is not supplied within one week of commencement, the Agency may close the project and invoice the remaining balance.
Payment and expenses
Invoices are normally sent by email and are due on receipt. Accounts unpaid after 30 days may be charged interest at 8% plus the Bank of England base rate. The Client will reimburse approved expenses required to complete the work, including fonts, photography and licensed assets.
Browsers and technical change
The Agency makes reasonable efforts to support current popular browsers but cannot guarantee every browser and operating-system combination, or later browser versions released after handover. Later compatibility work may be quoted separately.
Default and termination
Accounts unpaid after 30 days are in default. The Agency may remove materials held on its webspace; this does not remove the obligation to pay. Written termination is effective on receipt and the Client will be invoiced for work completed and committed costs.
Lawful use and copyright
Services may be used only lawfully. The Client retains copyright in material it supplies and grants permission for its use. The Client is responsible for securing third-party rights and indemnifies the Agency against claims caused by failure to do so. Supplied media must be provided in an appropriate usable format.
Credit, access and later alterations
A discreet Agency credit may appear in the website footer. Removal may be agreed for 10% of development charges, or £500 where charges are below £5,000. Completed work may appear in the Agency portfolio unless agreed otherwise. The Client will supply access needed for installation. The Agency is not responsible for later third-party alterations.
Domains and third-party services
The Agency may purchase domains for the Client. Payment and renewal remain the Client’s responsibility unless a written agreement states otherwise. The Agency is not responsible for loss caused by non-payment or late payment.
Law and liability
The agreement is governed by English law. To the fullest extent permitted by law, the Agency excludes liability for loss caused by inaccuracy, omission, production delay or error, and loss of supplied artwork. Total liability is limited to charges paid for the services to which the breach relates.
Severability
If a clause is unlawful or unenforceable, the remaining clauses continue in effect.
Legacy service terms originally last updated on 21 February 2019 and restored from the previous EasyMediaUK website in August 2026.